Patient Satisfaction picture

Patient Satisfaction

We recognise that good healthcare is all about experience.

As such, we send all our patients a patient satisfaction survey to measure the standards of care that our patients have actually received. This encompasses both the outpatient experience at our clinics as well as the inpatient experience at our partner hospitals.

The results are tracked and summarised and presented and discussed at our quarterly Clinical Governance Committee Meetings. We then use the results and feedback to improve what we do and how we do it.

We measure the following areas:

Care received by all members of the healthcare team
Quality of verbal and written information given
Hospital stay and privacy
Catering service (hospital)
Waiting times/staff response times
Handling of problems/concerns (including after discharge from hospital)

 

Patient Satisfaction Questionnaire Results: January to September 2009

Quality is at the heart of everything that we do. We value our patients views on every aspect of our care and aim to exceed their expectations. All of our patients are asked to take part in our Patient Satisfaction Questionnaire, the results of which are below.

The response rate to our questionnaire was 33%. 

Patients were asked how they would rate their confidence in the capabilities of the Vita Clinics Team on a scale of 1 to 10?
Overall confidence was very high as 100% of respondents awarded Vita Clinics a score of 9 or more on a scale of 1 to 10.

Patients were asked overall how they would rate the quality of the information they received from Vita Clinics?
80% rated the overall quality of the information they received as excellent.
20% rated the overall quality of the information they received as very good.

Patients were asked to take everything into consideration and rate the overall care and experience that they received from Vita Clinics?
80% rated the overall care and experience that they received from Vita Clinics as excellent.
20% rated the overall care and experience that they received from Vita Clinics as very good.

Patients were asked if they would be happy to recommend Vita Clinics to a friend or relative?
100% of patients said they would recommend Vita Clinics to a friend or relative.

 

 

 

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